AnswerBoom

AnswerBoom Privacy Policy

Last Updated: March 13, 2026

This Privacy Policy explains how JuvoLabs Inc. a company registered at 5400 Glenwood Ave, Raleigh, NC 27612, United States ("JuvoLabs," "Company," "we," "our," or "us") collects, uses, processes, and protects information when you use the AnswerBoom platform, website, and related services (collectively, the "Services").

AnswerBoom is a voice communications platform that uses artificial intelligence and human agents to handle phone calls on behalf of businesses.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information necessary to operate the AnswerBoom platform and provide call handling services to our customers.

The types of information we may collect include the following.

Caller Information

When calls are handled through the AnswerBoom platform, we may collect:

  • Phone numbers
  • Caller names when available
  • Call audio recordings
  • Call transcripts generated from speech-to-text systems
  • Call metadata including call time, duration, routing, and call outcome
  • Information voluntarily provided by callers during conversations

Caller information is collected only for the purpose of delivering the call handling services requested by our customers.

Customer Account Information

When businesses use the AnswerBoom platform, we may collect:

  • Account holder name
  • Company name
  • Email addresses
  • Phone numbers
  • Billing information
  • Service configuration settings
  • Call routing instructions
  • Scripts and AI conversation flows
  • Additional information voluntarily provided by customers

Customers are responsible for ensuring that information they provide to the platform complies with applicable laws.

Customer Business Data

Customers may provide additional business data to configure the platform, including:

  • Company descriptions
  • Services offered
  • Scheduling information
  • CRM integration data
  • Custom call instructions

Customers may also authorize the platform to retrieve publicly available information from their website to help configure AI call handling.

2. Call Recording and Transcription

The AnswerBoom platform records and transcribes calls in order to deliver its services. This may include:

  • Recording inbound or outbound calls
  • Converting speech to text
  • Generating call transcripts
  • Storing call logs and call analytics

Customers are responsible for ensuring that callers are informed of call recording where required by law.

Recordings and transcripts may be retained by the platform until deleted. Customers may request deletion of recordings or transcripts by contacting JuvoLabs support.

3. Artificial Intelligence Processing

AnswerBoom uses artificial intelligence systems to process call audio and generate responses during conversations. These systems may include:

  • Speech recognition technology
  • Natural language processing
  • Language models that generate responses
  • Automated decision systems used for call routing and qualification

Interaction data, including call transcripts and system logs, may be used to improve the performance, accuracy, and reliability of the platform.

4. Use of Information

We use collected information to operate and improve the Services. This includes:

  • Providing AI call answering services
  • Routing calls to human agents when necessary
  • Generating transcripts and call summaries
  • Enabling customer dashboards and analytics
  • Improving AI models and system performance
  • Maintaining system security and reliability
  • Responding to customer support requests

We do not sell personal data to third parties.

5. Sensitive Information

AnswerBoom is not intended to process highly sensitive personal information such as payment card numbers, social security numbers, medical information protected by healthcare privacy laws, or government identification numbers.

Customers should not use the platform to collect or process such information unless explicitly authorized through a separate enterprise agreement.

6. Third-Party Service Providers

The platform relies on third-party service providers for cloud hosting infrastructure, telephony services, artificial intelligence models, speech recognition systems, analytics services, and development and monitoring tools.

These providers process data only to the extent necessary to support the operation of the Services.

7. Data Retention

Information collected through the Services may be retained for as long as necessary to provide the platform's functionality. This includes call recordings, transcripts, call metadata, and customer configuration data.

Customers may request deletion of their data by contacting JuvoLabs support.

8. Data Security

JuvoLabs implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption of data in transit, restricted access controls, secure infrastructure environments, and monitoring of platform activity.

However, no system can guarantee absolute security.

9. International Data Transfers

AnswerBoom is operated from the United States. If users access the Services from outside the United States, their information may be transferred to and processed in the United States.

By using the Services, users consent to this transfer.

10. User Rights

Depending on applicable law, individuals may have rights to request access to their personal data, request correction of inaccurate data, request deletion of personal data, or request limitation of data processing.

Requests may be submitted by contacting JuvoLabs using the contact information below.

11. Changes to This Privacy Policy

JuvoLabs may update this Privacy Policy from time to time. When updates occur, the revised version will be posted on the website with a new "Last Updated" date.

Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this Privacy Policy or data practices, please contact:

JuvoLabs Inc.
5400 Glenwood Ave, Raleigh, NC 27612, United States
Email: info@answerboom.com